Skip to content

1. Right to Cancel (14-Day Cooling-Off Period)

If you are purchasing as a consumer, you have the right to cancel your order within 14 days of receiving your goods in accordance with the UK Consumer Contracts Regulations.

  • Cancellation Period: You must notify us within 14 days of receiving the final item in your order.
  • Return Condition: Returned items must be complete with all original packaging, accessories, manuals, and documentation.
  • Logistics Costs: For “change of mind” returns, the customer is responsible for return shipping costs. Once the return is inspected and confirmed undamaged, the refund will be processed minus the original delivery costs.

2. Faulty or Damaged Goods

If you believe your product is faulty, please contact us before returning the item.

All products supplied by us are covered by a warranty against manufacturing defects under normal use, unless otherwise stated on the product page.

Warranty claims must meet the following conditions:

  • A valid proof of purchase is provided.
  • The product has been used under normal operating conditions.
  • The reported fault has been confirmed as a manufacturing defect following inspection.

Where a manufacturing defect is confirmed, we will arrange warranty service in accordance with the manufacturer’s warranty policy.

Warranty Inspection

All warranty claims are subject to inspection and testing.

If inspection determines that no manufacturing defect exists, or that the fault was caused by misuse, improper installation, accidental damage, or other non-warranty causes, we reserve the right to refuse the warranty claim and charge reasonable inspection and return shipping costs where applicable.

Nothing in this policy affects your statutory rights under applicable UK consumer law.

3. Special Provisions for Robotics & Electronic Components

Due to the technical nature of robotics products such as flight controllers, sensors, cameras, ESCs, and other electronic components, the following conditions apply.

  • Pre-Installation Testing: Before soldering, wiring, or permanently installing any electronic product, we strongly recommend verifying that it powers on correctly and can communicate with a computer via USB or the manufacturer’s software.
  • Modification: Products that have been soldered, permanently wired, mechanically modified, or disassembled are not eligible for “change of mind” returns. Firmware modifications or installation of unofficial firmware may void the warranty where such modifications have caused or contributed to the reported fault.
  • Fault Inspection: When applying for a faulty return, please do not modify, remove, or repair the original installation before contacting us, as this may affect our ability to determine the cause of the reported fault. Unauthorised removal may void the warranty.

4. Exclusions

The following items are excluded from the 14-day “change of mind” return policy and warranty:

  • improper installation or wiring;
  • incorrect voltage or power supply;
  • misuse or operation contrary to the manufacturer’s instructions;
  • unauthorised modification, disassembly or repair;
  • unofficial firmware or software modifications causing the fault;
  • collision, impact or accidental damage;
  • liquid damage or exposure to unsuitable environments;
  • fire, flood, lightning or other external events;
  • cosmetic damage that does not affect normal functionality;
  • normal wear and tear.

Consumable products such as batteries are covered by a Dead on Arrival (DOA) guarantee only unless otherwise specified.

Custom-made, personalised or made-to-order products (including custom 3D printed parts) are not eligible for “change of mind” returns.

5. Shipping Damage & Delivery

  • Damage Reporting: If your parcel arrives visibly damaged, please notify us within 48 hours of delivery and retain all original packaging where possible.
  • Safe Place Delivery: If you designate a “Safe Place” for the courier to leave your parcel, the risk of loss passes to you once the parcel is marked as delivered.

6. Refund Processing

  • Processing Time: We will process your refund within 14 days of receiving and inspecting the returned goods.
  • Payment Method: Refunds will be issued via your original payment method (e.g., Visa card, Apple Pay).
  • Deductions: We only refund standard shipping costs. Extra fees for expedited or premium delivery upgrades are non-refundable.

7. Return Authorisation

All returns must first be authorised by us. Returns sent without prior authorisation may be refused.

When requesting a return or warranty service, please provide:

  • Order number;
  • Product serial number (where applicable);
  • Description of the issue;
  • Photographs or videos showing the reported fault.

Please submit all return requests through our Contact page.

Last Updated: July 2026